WE WILL TRY OUR BEST TO MAKE SURE THE PRODUCTS SHIPPED TO OUR CUSTOMERS ARE IN THE BEST CONDITION.
Please check the package before you sign for. If the product is not in good condition, please do not sign for it. Then please ask some certificate (such as the picture of the damaged goods) from express company, and contact us immediately. We will contact the express company to deal with it. We are not responsible for item lost, content damaged after signed for.
1. Return And Full Refund
–Products with quality problems, if notified in 24 hours (from the date products were received), we can offer you the full refund.
–Customer will need to send the products back to us, when we receive the products, we will give you a full refund in next 72 hours.
–We will all the necessary pay shipping fees for the replaced products that we ship to you.
2. Replacement
–Products with quality problems, if notified within 3 days (from the date products were received) can be replaced.
–Customer will need to send the products back to us, when we receive the products, we will replace it with new ones and ship them back to you.
–We will all the necessary pay shipping fees for the replaced products that we ship to you.
3. Return And Partial Refund in 7 Days
–gongfuteaset.com cannot give a full refund for quality problems such as:
“The product does not look like the ones in your picture.”
“The product is not what I’d imagine it to be.”
“I am not satisfied with this product.”
“The Product did not arrive in time”
–WE WILL DEDUCT A CERTAIN AMOUNT OF HANDLING FEE BASED ON YOUR ORDER TOTAL AMOUNT AND GIVE YOU A PARTIAL REFUND.
