Applies to orders totaling a minimum of $110.00 CDN shipped to an address in Canada (total does not include shipping and taxes). Discount coupons and gift certificates will be applied to the order total and will reduce the total for calculating free shipping. 

We will consider an item as lost within 45 days of notification by the customer. This can be the result of events which are beyond our control, such as an error along the delivery chain or at the customs service in your country. Should this occur, please accept our apologies. 

When contacting us, please indicate your order number and if you would prefer a full refund (including shipping) or a re-shipment of your original order. Should the original “lost” order appear after a replacement or refund has been made, please contact us so we can make arrangements for return postage. 

We will charge a 10% fee (based on the purchase price only) plus any charges incurred by us for items that are delivered on time but returned to us as a result of: 

• Refusal of the order by the customer,
• Unable to be delivered,
• Not collected by the customer at their local postal station or assigned pick-up location.

Customers outside of Canada may be assessed importation duties by the customs services in their country. This is beyond our control and should you feel that you may be assessed high duties, please contact the customs service in your country prior to ordering.

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